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This page sets out the legal framework that governs your use of 111xx, including account access, transaction records, data handling and the steps available to you when something needs correcting. Access to 111xx is subject to local law and is available only in eligible regions where permitted.
Your use of 111xx is governed by the terms set out on this page and any supplementary policies linked from your account dashboard. These terms apply each time you log in, make a deposit through Raast or Debit Card, or interact with any part of the platform. Where local law in Pakistan restricts or modifies any of these terms, the local legal requirement takes precedence — we do not override applicable Pakistani regulations through contract language. We collect information, transaction records and device data to operate the platform and to keep your account in good standing for withdrawals. We do not sell this data to third parties for marketing purposes. Cookies are used to maintain your session, remember your language preference and monitor for unusual account activity. You can review which cookies are active through your browser settings at any time. If you believe a transaction record or account detail is incorrect, the correction path starts in your account dashboard — from there you can raise a dispute or contact support directly. This policy is reviewed periodically; the version shown in your account reflects the current state.
Not every part of your 111xx experience falls under this single policy document. Understanding the boundaries helps you know where to look when a specific question comes up — whether that is about your account access, a payment record, the game content you see, or a service operated by a third party.
Login credentials, session management and account verification steps are all covered here. If you lose access or need to update your registered details, the process is handled through our account support path, not through a third party.
Deposits made via Raast or Debit Card, and any withdrawal requests, fall within the scope of this policy. Transaction records are visible in your account wallet history and are retained according to the schedule described in the data retention section.
Game titles available in the lobby — supplied by studios such as CQ9, PG Soft and Habanero — are governed by each studio's content licence. We do not control the rules of individual game mechanics, but we do control how titles are displayed and accessed on 111xx.
Payment network operators, including the Raast network, operate under their own regulatory frameworks. Where your transaction passes through an external network, that network's own terms apply alongside ours. We are not liable for third-party service outages or policy changes made by external payment operators.
You have several concrete actions available under this policy, and none of them require you to contact a regulator before raising the matter with us directly. Start with your account dashboard — transaction records, deposit history via Raast or Debit Card, and account detail fields are all accessible from there after login. If a record appears incorrect, you can raise a dispute through the support channel and we will investigate using the stored transaction data on our end. Updating your contact information, such as your registered mobile number or email address, is handled through the account settings page; changes take effect once verification is confirmed. If your question concerns how your data is stored or how long records are kept, our support team can provide that detail in writing on request. These rights are available to any account holder in an eligible region, subject to local law.
Log in and open your account wallet to see a full history of deposits and withdrawals. Raast and Debit Card transactions are listed separately with timestamps and amounts.
Go to account settings after login to update your registered mobile number, email address or other profile fields. Verification of the new detail is required before the change is saved.
Use the support contact path described in the next section to submit a question about a transaction, a policy clause or a data record. We respond to queries in the order they are received.
If you want to know what data we hold on your account or how long it is retained, contact support in writing. We will confirm the details that apply to your specific account.
For any question that sits under this legal policy — whether that is a transaction dispute, a data request or a query about account access in your region — the support paths below connect you directly to our team. Queries submitted through the account-linked channels are matched to your transaction records automatically, which speeds up the handling of payment-related matters.
Open the chat widget from any page after login. Legal and policy queries submitted through this channel are flagged for the account team. Have your Raast or Debit Card transaction reference ready if the query relates to a specific deposit or withdrawal.
Send a written query to the support email address listed in your account dashboard. Written requests for data records, policy clarifications or formal dispute notices should come through this channel so there is a documented trail.
The help section inside your account dashboard contains policy summaries and links to the current version of each document. For questions about your specific records, start here before contacting support — the answer is often visible in your transaction history.
Account security and data handling are not separate concerns — they are the same operational layer. Every session on 111xx runs over an encrypted connection. Account credentials are stored in hashed form; we do not hold your password in plain text at any point. Transaction data, including Raast transfer references and Debit Card authorisation records, is retained for the period required under applicable Pakistani financial regulations and is accessible to you through your account history at any time during that period.
Account and transaction records are kept for the period required under applicable local financial regulations. After that retention period, data is deleted or anonymised. The current retention schedule is available on request through the support email channel.
We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. Analytics cookies are used in aggregate only — they are not tied to your individual account. You can manage cookie preferences through your browser settings.
Your login is protected by credential hashing and session timeouts. If we detect an unusual login pattern — such as a new device or location — additional verification may be triggered. You can review active sessions in your account security settings.
To request a change to your stored data, close your account or ask about data held on you, use the written support email path. Requests are handled by the account team and confirmed in writing once completed.
These are the questions we receive most often about account rights, data handling and policy scope. If your question is not covered here, the support paths in the section above connect you to the account team directly.
Access depends on local law and is available only in eligible regions where permitted. We do not make representations about legality in specific jurisdictions. Check whether online gaming is permitted under the laws applicable to your region before opening an account.
We collect account registration details, transaction records — including Raast and Debit Card activity — device identifiers and session data. This data is used to operate the platform, process payments and keep your account in good standing. We do not sell personal data to third-party marketers.
Transaction records are retained for the period required under applicable Pakistani financial regulations. During that period, your full deposit and withdrawal history — including Raast and Debit Card entries — is visible in your account wallet. Contact support in writing to ask about the specific retention schedule.
Log in and go to account settings to update your registered mobile number, email address or other profile fields. Each change requires verification of the new detail before it is saved. If the field you need to change is not editable in settings, contact support through the account dashboard help section.
Open a dispute through the live chat or support email channel with your transaction reference number. Our account team will match it to the stored payment record — including any Raast transfer reference or Debit Card authorisation code — and respond in writing with the outcome of the review.
Yes. Submit a written request through the support email address listed in your account dashboard. The account team will confirm what data is held, in what form, and the retention period that applies. This service is available to account holders in eligible regions.